3 Lessons About Culture Every Organization Can Learn from The United Video

Posted on Leave a commentPosted in Culture, Featured Article

The recent United video involving a man being dragged from a flight due to overbooking has been all the talk this week in the media.  The incident highlights a few key lessons about a company culture that every organization can heed. The general understanding of what happened is four customers were chosen at random on an overbooked […]

leadership rounds

5 Steps to Effective Leadership Rounding

Posted on Leave a commentPosted in Culture, Lean Tools, Management System

Any change in process in the work place will require a level of effective leadership rounding to ensure the new ways of operating are carried out. Mark Graban talk about this concept here, in this article on his Lean Blog titled, “Managing with Red/Green Charts is Like Driving By Looking at the Rear-View Mirror“.  Managing by result […]


Productivity Improvement: What Side of The Equation Has Your Focus?

Posted on Leave a commentPosted in Culture, Healthcare, Lean Tools, Management System

Lately, I’ve been working on productivity improvement with hospital teams within their operations.  The basic concept of productivity improvement is the team has to do the same amount of work or more with less resources to be more efficient.  Use the following equation to calculate productivity within a department: Productivity = Worked Hours divided by […]


Four Indicators Your Lean Effort is NOT Creating a Culture Shift

Posted on Leave a commentPosted in Culture, Management System

1. People are saying, “We’ve tried this before.” Flavor-of-the-month efforts come and go. There are many organizations in healthcare that you’ve never heard of that have tried to implement any number of process improvement methodologies trying to change the culture. One of the most common phrases I hear when working with a new organization on a Lean transformation […]

Obamacare Repeal

Obamacare Replacement Should NOT Immediately Follow Repeal

Posted on Leave a commentPosted in Featured Article, Healthcare

There’s been a lot of talk in the media lately about how repeal and replacement of Obamacare won’t be done right unless it’s simultaneously. I think they’re wrong. The rush to replace Obamacare could lead to avoidable mistakes.  Lawmakers must take the time to ensure that the replacement is a viable, long-term solution. It must […]

Burying Your Head in the Sand Doesn’t Work in Times of Change

Posted on Leave a commentPosted in Culture, Featured Article

Burying your head in the sand does not work in times of change.  I’ve worked with many process improvement teams, and the most successful tackle change head on.  They make it a point to acknowledge the challenge ahead and proactively act to limit any negative impact. Here are three reasons why refusing to adapt proactively […]

trump healthcare

How President Elect Trump’s Healthcare Changes Will Create Disruption

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Healthcare is in need of a disruption.  I define disruption as any change within an industry that creates greater efficiency and value for the customer while designating existing methods obsolete.  The disruption then results in an advantage for those players that use it within their business operations. The healthcare industry desperately needs a disruption to […]