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The recent United video involving a man being dragged from a flight due to overbooking has been all the talk this week in the media. The incident highlights a few key lessons about a company culture that every organization can heed. The general understanding of what happened is four customers were chosen at random on an overbooked […]
Great news! Smart Lean Healthcare is adding video content to the site. In the near future, you’ll find that each article will have the ability to be consumed in video, audio or written form. Cheers to your Lean success! -James